FAQs

Are the materials used in the Munchie Mug safe for my child?

Yes. Our entire product is third party tested to meet ASTM E1479-99 standards and is certified free of BPA and phthalates. Our product also contains no PVC. All materials  are FDA food grade compliant. The plastic is safe polypropylene #5 and the fabric is a polypropylene/spandex (polyurethane) blend. 

Where is your product made?

Our product and all of its components are made and assembled in the USA. We manufacture our patented spill proof lid ourselves in beautiful Sonoma, CA. 

How long will this lid last?

A properly cared for lid will last for years. We have customers regularly tell us that they have been using the same lid for upwards of 6 years. Our product is designed to go with your child as they grow. 

 

How do I keep my snacks fresh when the Munchie Mug isn't in use? 

Each Munchie Mug comes with an air tight lid. Simply unscrew the spill proof lid and replace it with the air tight one to keep snacks from getting stale, going to waste or having to be put in ziplock bags. 

 

Are your lids interchangeable?

Yes, all of the spill proof lids are interchangeable with both the 12 oz and 16 oz bottom cup. The air tight lid is as well. 

Do you sell replacement parts?

Yes! We sell all the parts of our product separately on our website. 

 

How do I clean my Munchie Mug?

We recommend hand-washing for added longevity. However, our product is top-rack dishwasher safe. Please avoid dish soaps contain chlorine bleach as well as any "high heat dry" settings on the dishwasher. 

I love the product. Do you ever have sales?

Yes we do! We announce our sales through Facebook, Instagram and our email newsletter. Please make sure to follow us (@munchiemug) or sign up on our website (you will get an instant 15% off coupon). 

Do you have a warranty?

We offer a 60 day money back guarantee and our fabric top is guaranteed for 6 months. If your product has any defects during this time frame, we will replace it. We require a copy of your original receipt or invoice as well as a picture of the product showing the defect, should any problems occur. 

I changed my mind. Can I return it for a full refund?

Yes we will take back product and issue a full refund but it is the responsibility of the buyer to pay the return shipping fees. Please send an email FIRST to info@munchiemug.com letting us know the reason for the return. Please return product to:
Munchie Mug
292 West MacArthur Street
Sonoma, CA 95476

I love your product and am a social influencer. Who do I talk to to collaborate?

We love the opportunity to collaborate with social influencers and welcome any and all interested to contact Kathleen@munchiemug.com. Please understand that we wish we could work with everyone but due to sheer volume of requests, we won't get to. 

Can I buy it in a store?

Yes! Please visit our store locater to find out if we have a retailer in your area. 

Do you sell in Canada?

Yes! We have an amazing Canadian distributor who has a network of shops. Please visit www.munchiemug.ca or email canada@munchiemug.com. 

Do you ship internationally?

We can ship internationally on a case by case basis but we do charge for shipping. If you would like to ship an order outside of the US please email info@munchiemug.com and we will get you an estimate.

Do you offer a military discount?

Yes we do. Please email us at info@munchiemug.com with a scanned copy of your military ID and we will send you a custom discount code.